Sending meeting or webinar problem report and client logs - Zoom Support

If you are encountering an issue while in a Zoom meeting or webinar, or while using the Zoom application

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060047

1. Sign in to Zoom desktop client.

2. Click your profile picture, then click Settings.

3. Click Statistics .

4. Click Send report.

5. Select a product from the Product drop-down list.

6. Select a problem from the Problem drop-down list, and specify the date and time that the problem occurred.

7. Under Description, enter a brief description of the issue.

8. Select the check box next to Include log file and system information to send the log files generated by the client to Zoom Support with the problem report.

9. If you already have a support request open, select the check box next to I have a ticket ID TSXXXXXX and enter the ticket number.

10. Click Send.

Zoom Network Connectivity Tool - Zoom Support

When troubleshooting network connectivity issues between the Zoom desktop client and Zoom services, the

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114

How to access the Network Connectivity Tool

• Windows: Ctrl+Alt+Shift+D

• macOS: Cmd+Option+Shift+D

1. Connect your Android device to a computer.

2. Navigate to:sdcard\android\data\us.zoom.videomeetings\logs

3. Compress the folder into a .zip or similar filetype.

4. Submit compressed logs to Zoom Support for review.